If you forget a password, please choose from the following solutions based on the password type.
For a brand new Anviz device to enter menu, the default id is "0" and password is "12345".
If it's CX2/CX7 that can be connected to Cloud, you can find the device password from Organization>Device>Edit>Admin PIN Code on Cloud.
If it's CX2/CX7 that can't be connected to Cloud and the default password is not useful, or you changed the password but forgot it when the device is not connected to Cloud, please contact our Service Phone Call: 855-268-4948 (MON-FRI, 7AM-5PM Pacific Time)
If it's other models, please click here to follow the guidance.
Super Admin Login Password
Super admin is the one whose employee ID is #1.
If you still remember the login email, please click here to change the login password.
If you don't remember the login email, please contact us with your company ID or company name.
Employee/Assigned Admin Account Password
If employees/assigned admin forget their account password, super admin can reset the password from Organization>Employee>Edit>Role Settings which is where admin set the password for the employee in the first place.
Cloud password is used to connect devices to Cloud.
You can find it from Settings>Company on your Cloud.
If you have any additional questions, please contact us and we’ll assist you further.
Email: firstname.lastname@example.org (Reply within 24Hours)
Service Phone Call: 855-268-4948 (MON-FRI, 7AM-5PM Pacific Time)