Why can't I read the exported report from CX3?

On CX3, there are two paths to export files:

1. Main Menu>Data>Export
2. Main Menu>Data>Report

Main Menu>Data>Export

Main Menu>Data>Export>User: The exported file is used for user backup and can't be read.

Main Menu>Data>Export>Record: In the old version of CX3, the record report can't be exported in XLS format. It can only export these three unreadable files.

• Solution: Contact technical support for firmware upgrade.

                          Click here to check how to upgrade a firmware

Main Menu>Data>Report

This is a path that generates the report of CX3. The report can be downloaded in XLS format and can be read.

For correct steps of exporting a report on CX3, you can refer to How to export reports on CX3

If you have any additional questions, please contact us and we’ll assist you further.

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